Shipping Policy
Last updated: 7th Oct 2026
Thank you for shopping with Kalaanubhav at Kalaanubhav.com.
Kalaanubhav brings together handcrafted and artisan-made products that celebrate the traditional crafts and cultural heritage of Jammu & Kashmir, Himachal Pradesh, and Punjab. As many of our products are handmade, handwoven, hand-embroidered, or produced in small batches, processing and delivery timelines may vary from those of mass-produced products.
This Shipping & Delivery Policy explains how orders placed through Kalaanubhav are processed, shipped, and delivered.
1. Order Processing Time
Orders are generally processed within 2 to 3 weeks, depending on product availability and the time required for the artisan or seller to prepare the product for dispatch.
Where a product is readily available, your order may be processed and shipped earlier.
Processing times may be longer for:
- Handmade or made-to-order products
- Products that are temporarily unavailable with the artisan or seller
- Products requiring additional finishing, quality checks, or packaging
- Orders containing multiple products sourced from different artisans or locations
- Periods of high demand, festivals, public holidays, or circumstances beyond our reasonable control
Orders may not be processed, shipped, or delivered on Sundays and applicable public holidays.
Where there is a significant delay in processing your order, we will make reasonable efforts to inform you through your registered email address, mobile number, or other available communication channel.
2. Shipping Charges
Applicable shipping charges will be calculated and displayed during checkout before you complete your purchase.
Shipping charges may vary based on factors such as:
- Delivery location
- Product weight and dimensions
- Number of products in the order
- Packaging requirements
- Logistics partner and shipping method
Any applicable shipping charges will be communicated to you before payment is completed.
3. Shipping Methods
Orders are generally shipped using reliable logistics and courier partners servicing the customer's delivery location.
Standard shipping will be available for eligible orders.
Express or expedited shipping may be offered for selected products and locations, subject to availability and additional charges.
Availability of a particular shipping method may depend on the product, artisan or seller location, and delivery destination.
4. Estimated Delivery
The estimated delivery date or delivery window, where available, will be displayed during checkout, in your order details, or communicated after the order has been processed.
Delivery timelines are estimates and may be affected by circumstances including weather conditions, transportation disruptions, remote delivery locations, public holidays, operational issues with logistics providers, or other circumstances beyond reasonable control.
The 2–3 week processing period and transportation/delivery period should be treated separately unless the estimated delivery date displayed during checkout specifically includes both.
5. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation through email, SMS, or another supported communication channel.
Where tracking is available, the communication will include a tracking number or tracking link that can be used to monitor the shipment.
You may also be able to view the current status of your order by logging into your account on Kalaanubhav.com.
6. Multiple Shipments
Because Kalaanubhav is a marketplace featuring products from different artisans and locations, products within the same order may occasionally be shipped separately.
In such cases, you may receive multiple shipments and separate tracking information for each shipment.
Receiving one part of your order does not necessarily mean that the remaining products have been omitted.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact information, while placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at support@kalaanubhav.com.
We will make reasonable efforts to update the address if the order has not yet been dispatched. Once an order has been handed over to the logistics provider, an address change may not always be possible.
8. Undeliverable or Returned Shipments
A shipment may be returned to the seller or Kalaanubhav if delivery cannot be completed due to reasons such as:
- Incorrect or incomplete delivery address
- Recipient unavailable after applicable delivery attempts
- Customer refusing to accept the shipment
- Incorrect contact information
- Other delivery-related issues
Where a shipment is returned due to incorrect information provided by the customer or other customer-attributable reasons, additional shipping charges may apply if the customer requests re-shipment.
We will communicate the available options before initiating any re-shipment.
9. Missing, Damaged or Tampered Packages
We take reasonable precautions to ensure products are appropriately packaged before dispatch.
If your order arrives damaged, tampered with, incomplete, or with an incorrect product, please contact us as soon as possible, preferably within 24 hours of delivery, at:
Where possible, please provide:
- Order number
- Description of the issue
- Photographs of the received product
- Photographs of the outer and inner packaging
- Photograph of the shipping label
- An unboxing video, if available
This information will help us review the issue with the artisan, seller, and/or logistics partner. An unboxing video is helpful but is not mandatory. The requested reporting period does not limit any rights available to you under applicable law.
Any replacement, return, or refund will be handled in accordance with the applicable Returns, Refunds & Cancellation Policy.
10. Delayed or Lost Shipments
If your order has been dispatched but has not been delivered within the communicated delivery timeline, please contact us at support@kalaanubhav.com.
We will coordinate with the applicable logistics partner to determine the shipment status and assist with resolution.
Where a shipment is confirmed as lost, the appropriate replacement or refund process will be initiated in accordance with our applicable policies.
11. Delivery Locations
Delivery availability may depend on the serviceability of the customer's PIN code by our logistics partners.
Certain remote or restricted locations may require additional delivery time or may not be serviceable.
Where an order cannot be delivered to the selected location, the customer will be informed and the appropriate resolution or refund will be processed, where applicable.
12. International Shipping
Unless specifically stated otherwise on the website, orders placed through Kalaanubhav are currently intended for delivery within India.
If international shipping is introduced, applicable shipping charges, customs duties, taxes, documentation requirements, and delivery conditions will be communicated separately.
13. Contact Us
For questions, concerns, or assistance regarding shipping and delivery, please contact:
Kalaanubhav — an initiative of PI-RAHI
Website: Kalaanubhav.com
Email: support@kalaanubhav.com
Phone: +91 821 949 6182
Address: PI-RAHI ,Technology Block, South campus, Panjab University, Sector 25, Chandigarh, 160014