Privacy Policy

Last updated: 7th Oct 2026

At Kalaanubhav, an initiative of PU–IIT Ropar Regional Accelerator for Holistic Innovations Foundation (PI-RAHI), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you access Kalaanubhav.com, create an account, purchase products, or interact with our services.

By using the Kalaanubhav website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you register, place an order, contact us, or use our services, we may collect information such as your:

• Name
• Billing address
• Shipping address
• Email address
• Mobile/phone number
• Other information required to process and deliver your order

Payment Information

Payments are processed through authorized and trusted payment gateway providers. Kalaanubhav does not directly store your complete credit/debit card, UPI, or other sensitive payment credentials on its servers.

Account Information

If you create an account, we may collect information associated with your account, including your username, contact details, saved addresses, preferences, and securely protected authentication information.

Communications

We may retain information you provide when communicating with us through email, contact forms, customer-support channels, feedback, complaints, or other correspondence.

Website and Usage Information

We may automatically collect certain technical information about your interaction with the website, including device information, browser type, IP address, pages visited, and other website usage information.

2. How We Use Your Information

We may use the information collected for purposes including:

Order Processing and Fulfilment

To process purchases, facilitate payments, coordinate shipping and delivery, provide order updates, handle returns or refunds, and provide customer support.

Account Management

To create and maintain your account, authenticate users, maintain preferences, and provide relevant account functionality.

Communication

To communicate important information relating to your account, purchases, transactions, enquiries, service requests, or changes to our services.

Marketing and Promotions

Where permitted and/or with your consent, we may send information about products, artisans, collections, offers, campaigns, or other Kalaanubhav updates. You may opt out of promotional communications at any time.

Service Improvement

We may analyse website activity, transactions, trends, and customer interactions to improve our products, services, marketplace functionality, and overall user experience.

Security and Compliance

Information may also be processed to prevent fraud, protect our website and users, resolve disputes, enforce our terms, and comply with applicable legal or regulatory requirements.

3. Sharing of Information

Kalaanubhav does not sell or trade your personal information.

We may share information with trusted third parties where reasonably necessary to provide our services, including payment gateway providers, logistics and delivery partners, technology and hosting providers, customer-support providers, and other service partners involved in operating the marketplace.

We may also disclose information where required by applicable law, regulation, legal process, or a lawful request from a competent authority.

Third-party service providers are expected to process information only for the purposes for which it has been shared and in accordance with applicable contractual and legal requirements.

4. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Payment transactions are processed through secure payment gateway providers, and sensitive payment credentials are not directly stored on Kalaanubhav servers.

While we take appropriate precautions, no method of transmitting or storing information electronically can guarantee absolute security.

5. Cookies and Similar Technologies

Kalaanubhav may use cookies and similar technologies to operate the website, remember user preferences, understand website usage, improve performance, and enhance your browsing and shopping experience.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some website features.

6. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Access personal information held about you.
• Request correction or updating of inaccurate information.
• Update your account information and preferences.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Request deletion of eligible personal information, subject to applicable legal and business-retention requirements.
• Raise questions or concerns regarding the handling of your personal information.

Account information and preferences may be updated by logging into your Kalaanubhav account.

For privacy-related requests, please contact us at support@kalaanubhav.com.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil transactions, address disputes, maintain business and transaction records, and meet applicable legal, regulatory, accounting, or compliance requirements.

8. Third-Party Services

Our website may contain links to, or integrate with, third-party websites and services. Such third parties may have their own privacy policies and practices.

Kalaanubhav is not responsible for the privacy practices of independent third-party websites or services. We encourage users to review their respective privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable requirements.

The “Last Updated” date displayed on this page will indicate when the Privacy Policy was most recently revised.

10. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Kalaanubhav — an initiative of PI-RAHI
Email: support@kalaanubhav.com
Address: PI-RAHI ,Technology Block, South campus, Panjab University, Sector 25, Chandigarh, 160014
Phone: +91 821 949 6182